GUARANTEE

Guaranty (overwiev):

Please note: All furniture sold by CJC Furniture Ltd. (excluding sofas and mattresses) will be delivered to you flat packed and needs self-assembly unless otherwise stated.

Upholstered furniture sold by CJC Furniture LTD complies with British Fire And Safety Regulations.

All products come with manufacturer’s guarantee for the period of 12 months from the delivery date.

Not covered by the guarantee – mechanical damage, normal “wear and tear” and naturally occurring phenomena.

 

Please note that faults/damages described further are not covered by guarantee:

- Defects or damages visible before purchase.

- The guarantee will not be accepted if the damage is a result of improper transportation, moving, incorrect assembly or using the furniture; if third parties/unauthorized persons attempt to repair the product .

- Minimal differences in the surface of wooden elements as well as colouring, structure or sheen.

- Damages and defects caused by animals.

- Any additional pieces purchased at a later date that have a slight colour shade variance.

- Permanent damages as a result of careless use (e.g. cuts by sharp objects).

- Discoloration caused by contact with dyeing textiles.

- Damages caused by impregnating agents, stain and bleaching agents, nail polish or nail polish remover or other chemicals containing alcohol and solvents.

- Damages caused by high temperature, fire and caustic liquids.

For more information see Furniture care guide.

 

 

If you notice any defect(s) in the product, you are required to notify us immediately using the Complaint Form available on our website: http://cjcfurniture.co.uk or directly to our email address at aftersales@cjcfurniture.co.uk. You should do this not later than 5 working days from the day the defect was discovered to prevent any further damage or the day of delivery (whichever applies). If the damage should not be reported within 5 working days, from the day it was discovered, the guarantee may not apply. If you discover the product to be faulty during the guarantee period, we will firstly commence necessary repairs (if applicable). In the event we will not be able to repair your product to satisfying state CJC FURNITURE may consider replacing the product; subject to company discretion and availability. If the customer is not willing to accept a replacement, or different product, we are unable to issue a cash/ card refund after the cooling- off period after purchase. However, might be able to provide an in-store credit note. CJC FURNITURE may accept a return, subject to company discretion, and a CREDIT NOTE will be issued.

For more information please see our full terms and conditions

RETURN POLICY AND ORDER CANCELLATION

Cancellation and Return of goods policy (OVERVIEW):

If you wish to cancel and/or amend your order you should contact your sales contact (who will be named on the bottom left corner of your invoice) at store or Customer Services to discuss it. This does not affect your other statutory rights as a consumer.

The following Goods will not be returnable unless faulty:

             Goods which are bespoke and handmade to your specification (please note that all of our Goods are bespoke and handmade to your specification unless they are clearly identified as stock items);

             Goods which are ex-display;

             Mattresses (will be delivered sealed in clear plastic wrapping to allow for inspection; once this is removed it is non-returnable);

             Partially or fully assembled goods (such as flat pack furniture).

We will take reasonable steps to pack the Goods properly and to ensure that you receive your Goods in good condition. If the Goods are damaged as at the time of delivery, you must telephone Customer Services within 5 days of receipt providing full details of the damage.

If Goods are found to be damaged at the point of delivery, we will make reasonable efforts to repair the Goods which may involve removing the Goods for a reasonable period of time.

We will not be responsible for any defect in the Goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Goods in a way that we or the manufacturer do not recommend, your failure to follow our or the manufacturer’s instructions, or any alteration or repair you carry out without our prior written approval.

Should you wish to cancel your Order once you have received delivery of the Goods, you will not usually be able to unless the Goods are faulty or not as described. You also have a duty to take reasonable care of the Goods. If you breach this duty, we may have a right of action against you.

For more information please see our full terms and conditions.

 

COMPLAINT PROCEDURE

If you want to complain, please send us an email: aftersales@cjcfurniture.co.uk containing all needed information:

             Name

             Full address

             2 phone numbers

             Full name of the product

             Description (colour, finishing, material, size of mattress, corner side - left or right or universal, type of wardrobe etc.)

             Date of purchase

             Date of delivery

             Description of damaged/missing part

             5 pictures (2 of full product, 3 of damaged part)

             Copy of the receipt/ Order Form

 

When we get all details we will contact you within 3-5 working days. Please note, that we cannot adjust a complaint without all needed information.

Please note, After Sales Customer Service is open: Monday to Friday from 10 am to 5 pm. On Saturdays and Sundays After Sales Customer Service is closed.