We respect your time and we ask you to do the same with ours, that’s why we ask you to be home for the time of the delivery.

If you can’t make it in time then please give us a call on 0121 327 8259 or 0121 327 2892 at least 24 hours before delivery. If you contact us in time, we will be able to rearrange your delivery date and avoid any additional costs for you, otherwise a standard delivery charge will be added to your balance.

Normal delivery times are between 10am - 6pm on Monday to Friday. However, occasionally we will be able to offer a Saturday, or evening delivery at a premium cost. There are no deliveries on Sunday apart from busy periods i.e. Christmas. If the ordered product is available we make every attempt to deliver it as soon as possible. However, we usually carry out orders within 2-4 weeks from the date of receiving payment. Please note that some orders may be delivered earlier or later than the above-mentioned period. You will be informed about the estimated order processing time when placing the order. Please remember it is only an estimate and is not a warranted time.

We agree on the delivery date by phone/e-mail with the customer. We determine the cost of delivery based on the distance of the delivery address (zone) from our warehouse - please check the price list and the postcodes of the delivery or make a quote on the checkout.

All furniture purchased from us will be delivered directly to your home. Standard delivery is 1 person, ground floor – upstairs delivery is extra (£5 - £20), 2 person delivery is an extra charge (£20- £50 - only to zone 1-4). Further postcodes may be delivered by courier companies - delivery to the main door of the building/ground floor.
Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery ( 1 man delivery option) we reserve the right to charge the customer a standard delivery charge will be added to your balance to cover part of the cost of the failed delivery.

Delivery costs do not include their assembly. The flatpack furniture is transported in packages for self-assembly; sofas for partial – assembly. We offer assembly service for upholstered furniture (sofas), however, please contact us in advance (option payable additionally). We cannot assemble any flat-packed furniture. We are not responsible for any damages that occurred during delivery. The actual dimensions of upholstered furniture may differ from those given on the website within +/- 3 cm as all are handmade

Before placing an order, please make sure that the product will fit into your home. This applies especially to orders for large corners and sofa beds, wardrobes (whether, for example, measure the halls, doorways, the height of the staircase ceiling in the house allows the furniture to be brought in). Please make sure that the area you want the furniture placed in is cleared of obstructions.
The customer is responsible for making the room of his choice as accessible for the delivery team as possible, as the delivery team will not be held accountable for any damages caused to the property. If the ordered piece of furniture will not fit into your home due to the product’s dimensions or lack of access, we have the right to leave it unloaded and demand full payment or Goods which we shall then take back to our premises and charge a handling fee of 20% of the value of the Goods. Delivery charge is not refundable. Unfortunately, we are not able to take away your old furniture.

After the item has been delivered the customer becomes responsible for delivered products. You have to examine all products upon receipt and inform us about any deficiencies or visible damages. Please inform aftersales department by sending an email to aftersales@cjcfurniture.co.uk.

Before we deliver your order, any outstanding balance must be paid to us in full, or if you have chosen to take out finance on your order with us, then we must have received your signed finance contract.
For more information, please speak to our sales assistants, who will be happy to help.

Happy shopping!

For more information check our T&C.

Some locations in the UK are more expensive to deliver to than others, for instance, some may require sending parcels using ferries or are located further from courier's depots.

Because of this, a limited number of postcodes have a surcharge; when sending and delivering to those locations.

Our sales team will contact you with the surcharge info after placing an order, alternatively, you may contact us to know this amount before placing an order.

A list of affected postcodes can be seen below:

BT - Northern Ireland
HS - Outer Hebrides
IM - Isle of Man
ZE – Shetland Islands
IV – Inverness
KW - Kirkwall