Privacy & Cookies Notice

We are committed to protecting the personal information that you provide, and recognise the importance of being clear about how we intend to use it.

All personal information provided by you through this website will be under the control of CJC Furniture acting as Data Controller and in line with the General Data Protection Regulation. Our registered office is 431 Tyburn Road, B24 8HJ Erdington, Birmingham Our ICO Registration Number is ZA306654.

This privacy notice explains how we may use any personal information we collect about you when you use this website. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from August 2018.

What is personal information?

Personal information is information that alone or combined with other information may identify you. Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

We do not consider personal information to include information that has been anonymised so that it does not allow you to be identified.

What personal information we may collect

When you visit our website we may ask you for personal information to allow us to contact you to deal with your request or enquiry. We may also collect information which monitors activity whilst you use this website or if you share any of its content by clicking the social media buttons. This includes the following personal information:

• If you ask us to contact you - your full name, email address, telephone number and any personal data you may choose to include within the free text box
• If you sign up to receive CJC Furniture Life Newsletter – your full name and email address
• If you create an account and profile - your full name, post and email address including your chosen password address
• If you submit your post code or location to find a service - and your home is a the only property that uses that postcode
• When you visit our website and have chosen not to disable cookies – your Internet Protocol (IP) addresses
• If you apply for a job – and complete and submit the on line application form and attach your CV

CJC Furniture will not share your personal information with anyone else.

What is an Internet Protocol (IP) address?

An IP address is a number that can uniquely identify a computer or network device on the internet.

How we intend to use your personal information

To provide a service: we will contact you for reasons relating to the details or service you are enquiring about using the contact details you have provided.

To send you further information about our services or survey your opinion: we may also retain these details to provide you with information about our own service we think you may find interesting, or send you a survey about your experience with us. We will do this using the contact details you have provided. The marketing section below and your account profile will provide you with further information should you wish to stop us contacting you. To deal with your account and profile we may email you to confirm your email account or of you request a password reset because you have forgotten your password.

If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details.

Will my personal information be shared with other organisations?

Your personal information that you give to us via our website may be transferred to our 3rd party providers who undertake the following on line services on our behalf.

These organisations are

• Service providers, partners and advisors: third parties who provide a service to us, partner with us on certain business activities, advise us or that we work within other business capacities. These third parties will only be allowed to use your personal data in accordance with our instructions or your marketing preferences (where applicable) and will be required to keep your information secure.
• Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal data to or who we need to disclose your personal data to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.

Any third parties that we share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with CJC Furniture’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

All the above organisations will process your personal information inside the EEA

All about cookies and how to disable them

Cookies are text files or pixel tags which are placed on your computer when you visit our website to help us analyse website traffic, usage and behaviour so that we can improve the visitor experience to our website. The cookie information we collect for these purposes is anonymous and is used to;

• To track visitor use of the website and to compile statistical activity using Google Analytics, a service provided by Google Inc. Google automatically collects a partial IP address which ensures you remain anonymous for the purpose of monitoring website traffic and improving the user experience of this website. Google undertake not to associate your IP address with any other data held by their organisations
• To gather non-personal, demographic and behavioral information and if you choice to share any content using the social media buttons on this site
• A cookie does not allow us to access your computer to obtain personal information, other than the data you choose to share with us We do not read cookies left by other websites

The cookies that this website may use are:

1. Strictly necessary - These cookies are essential to make our platform work. They enable you to move around the platform and use its features. Without these cookies, services that are necessary for you to be able to use our platform such as accessing secure areas cannot be provided.

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2. Analytics cookies - These cookies collect information about how people are using our platform, for example, we use Google Analytics cookies to help us understand which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. Overall, these cookies provide us with analytical information about how our platform is performing and how we can improve it.

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You can disable cookies at any time (see below)

How to disable cookies

You are able to disable cookies used by this website directly from your device. For further information about cookies and how to do this, please visit the websites: www.aboutcookies.org or www.allaboutcookies.org.

Gaining your consent to use tracking cookies

We are required to gain your consent before we store and use any cookies which are not intended to be used solely for the operation of our website. We do this by providing a cookie notice each time you enter our website and a link to this privacy notice which tells you how to disable cookies if you wish to do so. If you enter the site after reading this notice, and do not disable them, we will regard this as your consent for use of those cookies described in the “The cookies that this website may use” above.

Other websites that can be accessed by this website

Our website and privacy policy may contain links to other websites. When you click any of these links and leave our site, we cannot be held responsible for the protection and privacy of any information you provide whilst visiting others sites, this privacy policy applies to this website only. Please make sure you read the privacy policy of the website you are visiting.

Sharing information through social media

If you choose to share any content of this site, or your personal information by using the social media buttons (Facebook, Twitter, YouTube or Google+) you should be aware that any personal information you may choose to share could be accessed by the public. We cannot be held responsible for any damaging actions or behaviours which may result following your use this or any other related subsequent social media activity.

How long will you keep my personal information?

Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. All retained personal information we hold is subject to the controls of our data protection and retention policies. Further details of our retention policy can be obtained by emailing data.protection@cjcfurniture.co.uk

Where will my personal information be kept?

Your personal information will be under the control of CJC Furniture as detailed in this notice.

However, as the internet cannot be guaranteed as completely secure, the security of your data transmitted to and from our website; any transmissions are completely at your own risk.

Changes to our privacy policy

We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it. The date of subsequent revisions of this policy will be recorded at the beginning of this notice.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

Can I find out the personal data that the CJC Furniture holds about me?

CJC Furniture at your request, can confirm what information we hold about you and how it is processed. If CJC Furniture does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of CJC Furniture or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

CJC Furniture accepts the following forms of ID when information on your personal data is requested: Passport, driving licence, birth certificate, utility bill (from last 3 months).

If you would like a copy of some or all of your personal information, please contact us by using the details below. No charge will be made for this service.

We want to make sure our personal information is accurate and up to date. By using the contact methods below, you may request that we correct or remove information you feel is inaccurate.

How will CJC Furniture use the personal data it collects about me?

CJC Furniture will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. CJC Furniture is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business and sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will CJC Furniture contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

All about our marketing

Where you have expressed an interest through submitting an enquiry, requesting information or selecting your email preferences within your profile, we may like to contact you for marketing purposes to promote other related CJC Furniture services to you or to ask you to take part in our survey. This could be by post, phone, email or text message. Each time we contact you we will check that you are happy to receive further direct marketing. You can however stop us contacting you at any time, please see the “how to stop marketing” section below.

How to stop marketing

You have the right to stop us from contacting your for our marketing purposes at any time. If you no longer wish us to contact you, please let us know by emailing data.protection@cjcfurniture.co.uk We will not pass your personal details on to any other organisation for the purposes of marketing.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by CJC Furniture (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority (ICO) and CJC Furniture’s Data Protection Officer.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by:

• Writing to the Data Protection Officer at CJC Furniture:
  Data Protection Officer, 431 Tyburn Road
  B24 8HJ Erdington
  Birmingham
• Email: data.protection@cjcfurniture.co.uk
• By using the contact us section of the website “Contact form”
• Telephone: 0121 327 8529, 0121 327 2892 or 07703 605 507

Please note that if you contact us by telephone, your call maybe recorded for training and quality purposes.